Refund Policy

• Damaged or tampered package received at delivery.
• Incorrect item delivered against the confirmed order.
• Approved order cancellation before dispatch.
• Verified delivery failure or operational fulfillment error.
• Material quality issue verified by our support or operations team.

Opened consumables, used items, or products refused after successful delivery without a verified issue may not qualify for refund.

Return and refund eligibility can also be limited where hygiene, safety, freshness, or product integrity would be compromised.

• Orders rejected due to incorrect address or unavailable recipient after dispatch.
• Claims raised without adequate order or product evidence where evidence is reasonably required.
• Preference-based dissatisfaction after opening a consumable product, unless a verified defect exists.

Where a refund or replacement is requested, please report the issue within 7 days of delivery unless a stricter product-specific rule applies.

We may ask for order details, images of the package or item, and a short description of the issue to validate the request.

Claims raised significantly after delivery, after the product has been used, or after packaging has been discarded may be harder to validate and can be declined.

Order cancellation is generally possible only before dispatch or before the order enters irreversible fulfillment processing.

Depending on stock availability and operational practicality, we may offer replacement, refund, or store credit instead of a direct refund.

Once approved, refunds are initiated within 7 to 10 business days. Final credit timing depends on the payment provider and banking system.

Support requests can be raised at support@pansaripro.com or +91-9582114568.

For prepaid orders, refunds are normally processed back to the original payment source where technically possible. For COD orders, bank transfer or store credit handling may be used after verification.