Refund Policy

Please report damaged, incorrect, missing, tampered, or defective products within 7 days of delivery, unless a product-specific rule or applicable law provides a different timeline.

Claims may require order number, delivery details, clear images or video of the package and product, batch or label details, and a short explanation of the issue.

• Wrong item delivered compared with the confirmed order.
• Damaged, leaked, tampered, or visibly compromised package received at delivery.
• Missing item from a prepaid order after verification.
• Approved cancellation before dispatch or before irreversible fulfillment processing.
• Verified product quality or fulfillment issue accepted by our support team.

Opened, used, consumed, altered, or improperly stored consumables may not be eligible for return or refund unless a verified issue exists.

For hygiene and safety reasons, herbs, powders, seeds, dry foods, personal care, wellness, and edible products may be restricted once packaging is opened or product integrity cannot be confirmed.

• Preference-based taste, smell, texture, or expectation differences after opening a consumable item.
• Damage caused by misuse, improper storage, customer handling, or delayed reporting.
• Claims without reasonable proof where verification is needed.
• Orders returned because of incorrect address, unavailable recipient, or refused delivery after dispatch.

After inspection and verification, we may approve a replacement, refund, partial refund, store credit, or cancellation reversal depending on the issue, stock availability, payment method, and product condition.

If a return pickup or self-ship return is required, the return address and instructions will be shared by support. Do not send products back without confirmation from our team.

Approved refunds are normally initiated within 7 to 10 business days. Final credit timing depends on your bank, card issuer, UPI provider, wallet, or payment gateway.

Prepaid order refunds are generally issued to the original payment method where possible. COD refunds may require verified bank details or may be handled through store credit where operationally suitable.

For return, replacement, cancellation, or refund help, contact support@pansaripro.com, +91-9582114568, or Muzaffarnagar, Uttar Pradesh, India.